Privacy Policy
This privacy policy discloses the privacy practices for www.RohenFire.ca. This privacy policy applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will never sell or rent your information to any third party.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. We are very conscious of respecting your email inbox. To get more information about our email list(s) and manage your email subscriptions, click the footer links at the bottom of any email you receive from us.
"Personal Information"
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal information can also include information about any transactions, both free and paid, that you enter into with us, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google.
Use of Personal Information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal information to: (a) improve your browsing experience by personalizing our website and to improve our services; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business.
Retention of Personal Information
We retain Personal information that you provide us as long as we consider it potentially useful in contacting you about our services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described below.
Reviewing, Correcting and Removing Your Personal Information
If you provide us with your personal information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records (Please note that if you ask us to delete your information and subsequently re-visit our site, and/or otherwise provide us with your information again- such as by downloading content- your information may again be collected.)
- To opt out of being solicited by Rohen
To exercise any of these rights, please contact us at info@rohenfire.ca or by mail to Rohen Fire Protection Limited, 20 Venture Drive, Scarborough, ON, M1B 3R7, Canada, Attention: Privacy. We will promptly change, correct, or delete your information and notify you of the action we have taken.
Security
We take precautions to protect your information. We do not collect sensitive information such as credit card data. We also protect your information online and offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at info@rohenfire.ca or by mail to Rohen Fire Protection Limited, 20 Venture Drive, Scarborough, ON, M1B 3R7, Canada, Attn: Privacy.
Cookies
We use "cookies" on this site to help you personalize your online experience. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time.
The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, a cookie helps us to recall your specific information on subsequent visits. When you return to our site, the information you previously provided can be retrieved, so you can easily use any customized features.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website when you visit. We keep track of the pages you visit within our site, in order to determine what portion of our site is the most popular or most used. This data is used to deliver customized content and promotions within our site to customers whose behavior indicates that they are interested in a particular subject area.
Log Files
We may collect demographic information, such as your postal code, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Rohen to maintain quality of our site, and to provide general statistics regarding use of our site. For these purposes, we do link this automatically-collected data to personal information such as name, email address, address, and phone number.
Navigational Information
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. We use navigational information to operate and improve our website and services. We may also use navigational information alone or in combination with personal information to provide you with personalized information about our services.
Surveys & Contests
Occasionally our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postal code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Links to External Websites
This website contains links to other sites. Please be aware that we do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Social Media Features
Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
Anti-Spam, CAN-SPAM & CASL Compliance Policy
Our email policy prohibits sending unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent of an "opt-out" mechanism and other required information.
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, or by sending us email at info@rohenfire.ca or by mail to Rohen Fire Protection Limited, 20 Venture Drive, Scarborough, ON, M1B 3R7, Canada, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account.
Commercial Email must not be sent to an individual's e-mail address unless one of the following situations exists:
Prior affirmative consent of the individual has been obtained, as defined by the CAN SPAM Act of 2003 (Controlling the Assault of Non-Solicited Pornography and Marketing Act), 15 U.S.C. sec. 7701 et seq. (the "CAN SPAM Act"); Transmission of the Email is otherwise in compliance with the CAN SPAM Act; or Prior consent of the individual has been obtained as defined by the EU Member State implementation of the European Commission Privacy and Electronic Communications Directive (EU Privacy Directive) or Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) Prohibited Email Content and Formatting; Email Best Practices.
In addition, and without limitation to any preceding paragraph, We will not directly or indirectly send, transmit, handle, distribute or deliver any email with content, or in a manner that: (a) is threatening, abusive, harassing, or defamatory; (b) is deceptive, false, misleading or fraudulent; (c) is invasive of another's privacy; (d) contains vulgar, obscene or indecent material; (e) infringes a third party's intellectual property right(s); (f) violates export control laws and/or regulations; or (g) is in violation of any applicable local, state, national or international law or regulation, including without limitation the CAN-SPAM Act of 2003 (Controlling the Assault of Non-Solicited Pornography and Marketing Act), the U.S Telephone Consumer Protection Act of 1991, 15 U.S.C. sec. 7701 et seq., the Directive 2000/31/EC of the European Parliament and Council of 8 June 2000, on legal aspects of information society services, in particular, electronic commerce in the Internal Market ('Directive on Electronic Commerce'), along with the Directive 2002/58/EC of the European Parliament and Council of 12 July 2002, concerning the processing of personal data and the protection of privacy in the electronic communications sector ('Directive on Privacy and Electronic Communications'), regulations promulgated by the U.S. Securities Exchange Commission, any rules of national or other securities exchange, including without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, the Personal Information
Protection and Electronic Documents Act (PIPEDA) (Canada), and any regulations having the force of law or laws in force of Rohen's or email recipient's country of residence.